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Privacy Policy

Privacy Policy for Mopp's Mum Makes

 

 

1. Introduction

 

Welcome to Mopp's Mum Makes. We are committed to protecting the privacy and security of the personal data we collect. This policy explains how we collect, use, and process the personal information of our customers and website visitors ("you") in compliance with the UK General Data Protection Regulation (UK GDPR).

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Data Controller: Lindsey & Bill (Mopp's Mum Makes)  [lynsin24@hotmail.com]

 

2. The Data We Collect About You

 

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Type of DataDescription

Identity DataFirst name, last name, and title.

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Contact DataBilling address, delivery address, email address, and telephone numbers.

Financial DataPayment card details (Note: These are usually processed securely by third-party payment processors like PayPal or Stripe, and we do not store this sensitive data).

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Transaction DataDetails about payments to and from you, and other details of products you have purchased from us.

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Technical DataInternet protocol (IP) address, browser type and version, time zone setting and location, operating system, and other technology on the devices you use to access this website.

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Usage DataInformation about how you use our website and products.

Marketing and Communications DataYour preferences in receiving marketing from us and your communication preferences.

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We do not collect any Special Categories of Personal Data (such as race, religion, health, or political opinions).

 

3. How We Collect Your Data

 

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes data you provide when you:

    • Purchase our products.

    • Create an account on our website.

    • Subscribe to our newsletter.

    • Contact us with an enquiry or complaint.

  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical and Usage Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

  • Third Parties: We may receive personal data about you from various third parties, such as:

    • Payment and delivery services (e.g., PayPal, Royal Mail, couriers).

    • Analytics providers (e.g., Google Analytics).

 

4. How We Use Your Data

 

We will only use your personal data when the law allows us to (lawful basis). Most commonly, we will use your personal data in the following circumstances:

  • Purpose/ActivityType of Data UsedLawful Basis for Processing

  • To process and deliver your orderIdentity, Contact, Financial, TransactionPerformance of a Contract with you.

  • To manage payments, fees, and chargesFinancial, TransactionPerformance of a Contract with you.

  • To manage our relationship with you (e.g., notifying you of policy changes)Identity, Contact, MarketingLegal Obligation or Legitimate Interests (to keep our records updated).

  • To administer and protect our business and this websiteIdentity, TechnicalLegitimate Interests (for running our business, security, fraud prevention).

  • To deliver relevant website content and advertisements to youIdentity, Contact, Technical, Usage, MarketingLegitimate Interests (to study how customers use our products/services).

  • To send you marketing communicationsIdentity, Contact, MarketingConsent (where required) or Legitimate Interests (for existing customers).

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5. Marketing

 

We aim to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

  • Promotional Offers from Us: We may use your Identity, Contact, Technical, and Usage Data to form a view on what we think you may want or need, or what may be of interest to you.

  • Third-Party Marketing: We will get your express opt-in consent before we share your personal data with any company outside the Mopp's Mum Makes group of companies for marketing purposes.

  • Opting Out: You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you, or by contacting us at the email address provided above.

 

6. Data Security

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

 

7. Your Legal Rights (GDPR)

 

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Right to withdraw consent (where applicable).

If you wish to exercise any of the rights set out above, please contact us at lynsin24@hotmail.com

 

8. Changes to this Privacy Policy

 

We may update this policy from time to time. The current version will always be posted on our website. This policy was last updated on 16 October 2025.

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